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Owned and operated by A Smart Appliance, we're happy to answer questions about our robotic pool vacuums, robot mowers, smart vacuums, and smart mirrors.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days to addresses within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status. If you have not received tracking information within 3 business days, please contact us.
What is your return policy?
We accept returns on eligible items within our return window. Products should be in their original packaging and unused condition. Please reach out to our team to start the process.
Can I exchange a product for a different model?
Yes, we can help arrange an exchange for a different smart appliance model, subject to availability. Contact us with your order number and the item you would like instead, and we will walk you through the steps.
Are your robotic pool vacuums compatible with all pool types?
Most of our robotic pool vacuums are designed for in-ground and above-ground pools with various surface types. Check each product listing for specific compatibility details, or send us a message with your pool specs and we will help you find the right fit.
Do your robot lawn mowers work on sloped yards?
Many of our robot mowers handle moderate slopes with ease. Each model has a maximum incline rating listed on its product page. If you are unsure which mower suits your yard, our team can recommend the best option based on your terrain.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team knows robotic vacuums, smart mowers, and connected home devices inside and out.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
